Terms and Conditions

Welcome to Pickup Mtaani! This Privacy Policy explains how Pick-up Mtaani Kenya Ltd ("we," "us," or "our") collects, uses, shares, and protects the personal information you provide or that we collect when you use our mobile application ("App") and related services ("Services") within the jurisdiction of Kenya. By using the Pickup Mtaani App and Services in Kenya, you consent to the practices described in this Privacy Policy.

1. Information We Collect

  • Personal Information

    • We may collect various types of personal information that you voluntarily provide to us, such as your name, email address, phone number, postal address, date of birth, and other contact details when you sign up for an account, create a profile, or use specific features of the App

  • Transaction Information

    • If you use our Services to make or receive payments, we collect transaction details such as purchase history, payment method details, and billing information.

  • Location Information:

    • Pickup Mtaani requires access to your device's location services to enable accurate service. We collect your precise location information when you use the App to connect with local pickup and delivery services. We may also collect your IP address and approximate location through browser or device settings. We obtain geolocation data from users of the Pickup Mtaani rider app through background tracking to acquire real-time information regarding the precise location of Pickup Mtaani’s riders. This ensures accurate estimations for both pickups and drop-offs of packages. Additionally, it aids Pickup Mtaani in upholding rider safety, optimizing routes, addressing and reporting any potential delays, and guaranteeing punctual deliveries, thereby enhancing overall service efficiency. Our stringent data privacy policy is applicable to all Pickup Mtaani personnel, and your geolocation data is securely stored and exclusively accessible to authorized team members solely for operational purposes. We remain dedicated to respecting your privacy and affording you complete control over your location settings within the Pickup Mtaani rider app

  • Device and Usage Information:

    • We automatically collect information about the devices you use to access our Services, including device identifiers, device type, operating system, browser type, language preferences, and other usage data to improve the performance and user experience of the App.

  • Cookies and Similar Technologies:

    • Pickup Mtaani uses cookies, web beacons, pixels, and similar technologies to enhance your experience and collect information about your interactions with the App and Services. Cookies are small text files stored on your device that track your activities on the App, preferences, and browsing history. You can manage your cookie preferences through your browser settings

  • Social Media Information

    • If you choose to log in or interact with the App through social media platforms, we may collect information from your social media profiles, subject to your privacy settings on those platforms.

2. HOW WE USE YOUR INFORMATION:

  • Provide and Improve Services

    • We use the collected information to deliver and improve our App and Services, including analyzing usage patterns, identifying user preferences, enhancing features, and optimizing the App's performance

  • Communication

    • We may use your contact information to communicate with you about your account, updates, promotional offers, and other relevant information related to the App and Services.

  • Payment Processing

    • If you make payments through the App, we use your transaction information to process payments securely, prevent fraud, and comply with legal requirements

  • Location-Based Services:

    • our location information is used to match you with nearby pickup and delivery services, provide real-time tracking, and improve the accuracy of the service.

  • Personalization and Marketing

    • We may use the information collected to provide personalized content, advertisements, and recommendations based on your preferences and interests

  • Legal Compliance:

    • We may use your information to comply with applicable laws, regulations, or legal processes, respond to legal requests, or protect our rights, privacy, safety, or property

  • Research and Analytics:

    • We may anonymize and aggregate data for research, analysis, and reporting purposes, aiming to improve our App, Services, and user experience.

  • Customer Support:

    • our information may be used to respond to your inquiries, provide technical support, and address any issues or complaints related to the App and Services

3. SHARING YOUR INFORMATION:

  • Service Providers:

    • We may share your personal information with trusted third-party service providers who assist us in providing the App and Services, such as payment processors, customer support services, analytics providers, marketing agencies, and hosting providers. These service providers are contractually obligated to protect your data and are not allowed to use your information for any other purposes.

  • Business partners:

    • We may share your information with business partners, vendors, or affiliates for joint marketing efforts, promotions, or other business purposes, subject to your consent where required by applicable law

  • Legal Compliance and Protection:

    • We may disclose your information to law enforcement or government authorities when required by law or to protect our rights, privacy, safety, or property. We may also share your information in connection with legal proceedings, investigations, or to prevent potential threats

  • Business Transfers:

    • In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. In such cases, we will notify you and seek your consent where required by applicable laws.

3. DATA RETENTION

We will retain your personal information for as long as necessary to provide the Services or as required by applicable laws. We may retain your data for longer periods if it is necessary to comply with legal obligations, resolve disputes, enforce our agreements, or for other legitimate business purposes.

4. Your Choices:

  • Account Information:

    • You can access and update your account information within the App. You may also delete your account if you no longer wish to use our Services. Deleting your account will remove your personal information from our active databases, but some residual information may remain in our backups and archives for a limited period.

  • Location Services:

    • You can disable location services through your device settings, but this may affect the functionality of the App. Please note that disabling location services may prevent you from using certain features or accessing certain Services.

  • Marketing Communication:

    • You can opt out of receiving marketing communications by following the instructions provided in the emails or by contacting us directly. However, please note that we may still send you non-promotional communications, such as transactional or service-related messages

  • Cookie Management:

    • You can manage cookies through your browser settings. Most browsers accept cookies by default, but you can typically modify your settings to reject cookies or notify you when cookies are being sent

  • Do Not Track Signals:

    • Some web browsers and devices may transmit "Do Not Track" signals. As there is currently no industry standard for responding to these signals, we do not recognize or respond to them at this time.

5. SECURITY:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are in line with industry standards. However, no data transmission or storage system is entirely secure. Please take appropriate measures to protect your account credentials and information.

6. CHILDREN'S PRIVACY:

The Pickup Mtaani App and Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us at [email protected]. and we will promptly delete the information.

7. INTERNATIONAL DATA TRANSFERS:

Your personal information may be transferred and processed in countries other than Kenya. We take appropriate measures to safeguard cross-border data transfers, including entering into standard contractual clauses where required

8. YOUR RIGHTS UNDER KENYAN LAW

As a resident of Kenya, you may have certain rights regarding your personal information under the Data Protection Act or any other relevant laws. These rights may include the right to access, rectify, restrict processing, object to processing, and erasure of your personal data. To exercise your rights, please contact us at [email protected]. We will respond to your request within the timeframes required by Kenyan law

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes through the App or other means. Please review the Privacy Policy periodically for updates.

10. CONTACT INFORMATION:

f you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

By using the Pickup Mtaani App and Services in Kenya, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein, subject to Kenyan law